Support

What we can help you with

• Admissions and program guidance. Not sure which cohort fits you, whether it is Data Analytics with AI, Data Science with AI, AI Builder Bootcamp, or GenAI Bootcamp? Our team can walk you through program details, eligibility, best-fit recommendations, and next batch timelines.
• Enrollment and payments. Support with the application process, seat confirmation, payment methods, invoices, and receipts. If you have questions about fees, installment options, or payment failures, our team can help resolve them directly.
• LMS and InfraOne AI Labs access. If you are enrolled and facing issues logging into the LMS, accessing recordings, submitting assignments, or using InfraOne AI Labs, our technical support team can help troubleshoot access, tool availability, and platform issues.
• Live class and cohort schedule. Questions about class timings, rescheduled sessions, missed classes, or recording access are handled by our cohort support team, alongside your assigned mentor.
• Mentor and project support. Day-to-day project guidance comes from your mentor within the cohort. Our support team can help if you are unable to reach your mentor, need to escalate a concern, or require additional guidance resources.
• Certificate and portfolio queries. Questions about certificate eligibility, milestone requirements, reissuing a certificate, or verifying a certificate for an employer can be directed to support.
• Refunds and cancellations. For any refund-related request, please review our Refund Policy or contact support directly with your enrollment details. Our team will guide you through the applicable process and timelines.
• General technical issues. Trouble with the website, resume checker tool, account login, or notifications? Reach out with a description of the issue and a screenshot if possible, and our technical team will assist.

You can also use the free AI Resume Checker for an instant analysis of your resume, covering skill gaps, structure, and job match, or browse all cohorts on the School of AI page. For refund details, see our Refund Policy.

Before you contact us

To help us resolve your query faster, please have the following ready:

• Your registered email address or phone number
• Your cohort name, if enrolled, for example "Data Analytics with AI"
• A brief description of the issue
• Screenshots or error messages, if applicable

Self-serve resources

Many common questions are already answered in the Frequently Asked Questions below and across our program pages. We recommend checking there first for quick answers on eligibility, class format, certification, and refunds.

Community support

InfraOne cohorts include access to a learner community, so you are never learning alone. If you have a project-related question, the community and your peers are often the fastest way to get unstuck, alongside your mentor's structured feedback during live sessions and reviews.

Escalations

If your query is not resolved through standard support channels within the expected timeframe, you can request an escalation by replying to your existing support email thread with "Escalation Request" in the subject line, or by calling our support line directly.

Frequently Asked Questions